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Privacy Policy

Natural Rug Co is devoted to ensuring the privacy of your information both on and off the internet. Any information requested that is considered personal is done so on a strictly voluntary basis. This information would include the following: first and/or last name, organization, email, address and phone number. None of this information is required to browse or access our website. Any information requested is solely for the use of email marketing campaigns or customer testimonials. We do not sell, trade or transmit in any way your personal information to other people or their affiliations. Information is housed securely within our database which only our principle personnel have access to. 

Natural Rug Co has a feature known as Cookies enabled which will recognize very general data stored on your computer. This system is merely in place to make your shopping process easier by recognizing information you normally type into related fields (name, email, phone number, etc). This information is not viewable by anyone who is not currently logged into your computer and will never be displayed to our company or any other. 

All personal financial information is kept private and secured through our ecommerce provider Magento as well as our payment gateway (through Stripe) and merchant account (through Stripe). 

Emails sent to Natural Rug Co are kept confidential by our staff. All information submitted in communication is to be kept private unless given expressed written consent by the original sender. Natural Rug Co reserves the right to store emails and email addresses in order to respond to concerned customers and for legal documentation. We also reserve the right to post testimonials from all customers who wish to send them. 

If you are unsure or unsatisfied with the information displayed above, please email us at

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.