Terms & Conditions

Terms And Conditions / Legal Statement

WARRANTY

Natural Rug Co. warrants all goods of our manufacturers to be free from defects in material and workmanship under normal use and service. All eco-friendly rugs are for somewhat dry to humid indoor environments only. 

Any goods found to be defective, upon examination by us, within 1 month from date of shipment, shall be repaired or replaced by us without charge. This warranty shall be null and void and of no effect unless we are notified of such defect, all within 1 month from date of shipment. Such notification shall be directed to Customer Service at customerservice@naturalrugco.com.

This warranty does not cover damage caused by accident, improper storage, neglect, alterations, modifications, or additions. Natural Rug Co. warrants the items purchased from other manufacturers only to the extent of the normal warranty of these manufacturers. The above warranties are given in lieu of all other warranties express or implied, including without limitation, the warranty of merchantability and the warranty of suitability for a particular purpose.

TAXES

Natural Rug co. reserves the right to add sales tax, or any other tax, which may be imposed on our products, as required by law. 

TERMS OF PAYMENT

We accept all major credit cards: Visa, MasterCard, Amex, and Discover.

CANCELLATIONS

A customer may cancel an order within 24 hours of completing an order for a full refund. 

RETURNED GOODS

Reference Returns and Exchanges page.

DELIVERIES

Delivery dates are estimated dates only, and unless otherwise specified, are estimated from the date of receipt by Natural Rug Co. of order confirmation. In estimating such dates, no allowance will be made, nor shall we be liable directly or indirectly, for delays of carriers or delays from labor difficulties, shortages, strikes or stoppages of any sort, fires, accidents, failure or delay in obtaining materials or manufacturing facilities, acts of government affecting us directly or indirectly, bad weather or any causes beyond our control or causes designated as Acts of God or forces of nature by any court of law, and the estimated delivery dates shall be extended accordingly. We will not be liable for any damages or penalties, whatsoever, whether direct, indirect, special or consequential, resulting from our failure to perform or delay in performing unless otherwise agreed in writing by an authorized officer of Natural Rug Co.

SHIPPING

Natural Rug Co ships only to the contiguous United States. We do not ship to Hawaii and Alaska. Most orders are shipped up to 3 business days after the order has been placed.